Q&As Regarding LHU’s Response to COVID-19

CARES Act | Haven Cupboard | Academics | Counseling | Library | Admissions | ODSS & Virtual Instruction FAQ | LHU Foundation Scholarship | Other Questions

+ Have there been any diagnosed cases of COVID-19 at Lock Haven University?

No. To date, there are no known cases of novel coronavirus at Lock Haven University.

Is LHU open for business?

LHU offices continue to respond to email and answer calls Monday-Friday from 8-4 pm, Monday-Friday. However, to support social distancing efforts, we are not meeting face-to-face.


Planning for the Future

What is the plan for the fall semester?

President Pignatello has assembled seven working groups to discuss recommendations for the fall semester.

The group topics include: Public Health Safety; Campus Operations; Distance Education; Faculty Instruction and Scheduling Flexibility; Athletics; Financial and Pricing Impact; Student Support Services. The groups are comprised of faculty, staff, administration, students, and community representatives. We hope to provide additional details in mid to late-June.



CARES Act: Higher Education Emergency Relief Fund Info

Students have been automatically awarded with CARES Act funding based on their Expected Family Contribution (EFC). For additional information, visit our types of financial aid page.

If you were not eligible for funding in the initial phase and have circumstances that warrant consideration, please complete the CARES Act: Request for Emergency Funding application.


Haven Cupboard

Will the Haven Cupboard continue to operate?

Yes. New hours are Wednesdays from 1:00pm-5:00 pm. Donations may be dropped off between 11:30 am-5 pm.


I am new to D2L and Zoom. How can I learn how to use them?

Log in to D2L and look for the D2L Student Video Tutorials course under Quicklinks => Self Registration

Inside this course, you will find tutorials on using D2L and information about using Zoom.

You will also find the contact information for the 24x7 D2L Helpdesk.

Please review the available tutorials and then contact the D2L Helpdesk if you still need assistance.

For help with content-specific issues such as due dates or content availability, please contact your instructor directly.

Are students able to print items for class on campus?

Yes, the LHU Duplicating Department is happy to help students during this unusual time. Their office is open Monday-Friday 8-4 pm.

Simply follow the instructions below:

  1. Email the document you wish to have printed to duplicate@lockhaven.edu.
  2. Put your name and course number in the Subject line of the email.
  3. You will be notified via LHU email when your job is ready to be picked up. It will be stacked and labeled in the enclosed area outside of the Duplicating Office. Hand sanitizer will be available. Please maintain social distancing procedures when picking up your print job.
What should I do if I am involved in Student Teaching, Clinical Placements, Internships, etc...?

**Update from PASSHE: the suspension of all in-person instruction includes experiential learning sites, including professional placements, practica, internships, research internships, and clinical rotations, unless the accrediting and/or licensing agency has issued superseding guidance. Please contact your internship supervisor/program director for additional information.

Are Clearfield, Coudersport and Dixon Center open?

They will follow the same protocols as main campus.

Will the Testing Center be open?

The LHU Testing Center is closed until August 3, 2020. Some of our vendors are exploring remote proctoring and more information will be available soon. If you are currently scheduled for a test during this timeframe, please know that you will need to reschedule or request a refund from your testing vendor (ATI, Pearson Vue, ETS). Questions may be directed to Angie Hardy at anh1227@lockhaven.edu or 570-484-3131.

What is the status of face-to-face instruction and events through summer 2020?

Chancellor Greenstein recently directed all 14 PASSHE universities to cancel, postpone or move to a remote delivery of all face-to-face instruction and events - both academic and non-academic - that would have been scheduled through the summer 2020 months.

For more information and to read President Pignatello's full message, please visit our virus info page.



Will counseling services be available?

Please contact Ms. Susan Birdsey at sbirdsey@lockhaven.edu or 570-484-2479 to schedule an appointment. The counseling appointment format will be through telemental health means, and will be conducted with either Zoom or phone meeting.

Are there any other resources if I am struggling to cope with everything going on?

We have created a Student Resources webpage with many available resources. We will continue to update this webpage.


Is Stevenson Library open?

The building itself is closed. Visit their website for additional information.

What if I have borrowed books or other items from the library?

If you have any library books, library laptops, or other library items, please DO NOT worry about returning them on their original due dates. We are waiving late fees during these next few weeks, and we have extended the due dates. Visit the library website for additional information.



I am a prospective student who was planning to visit campus, how does this affect me?

Please visit the Admissions website for information on virtual visitation options or contact Admissions directly at admissions@lockhaven.edu or 570-484-2027


ODSS & Virtual Instruction FAQ

Is the Office of Disability Services for Students (ODSS) open?

Yes, ODSS is still open Monday – Friday, 8 a.m. - 5 p.m. All drop-ins and student appointments will be conducted via phone or virtually until further notice. ODSS will not be proctoring exams on campus while virtual instruction is in place at LHU.

If you have a question or concern, we can be contacted through:

  • Email: disability_services@lockhaven.edu
  • Appointments can be scheduled through Accommodate.
    • Log in through D2L > University Resources tab (top left of screen) > Accommodate > Appointments.
    • Scheduled meetings will take place via telephone or video [Zoom or Skype]. When you schedule an appointment, please indicate if you want a phone or video meeting. List your phone number if you want a phone meeting. If you request a video meeting, I will email you a Zoom link or discuss connecting via Skype.
  • • Phone: You can also call the office at 570-484-2665.
What happens now that exams are online? How do I get extended time for an online exam?

ODSS will not be proctoring exams while the University’s instruction remains online only. Please communicate with your instructors to discuss your exam accommodations in their courses.

Some instructors may opt for alternative assessments (e.g. essays, untimed exams) which would not require exam accommodations.

If your instructor is creating online timed exams, please notify your instructor if you will need extended time. Academic departments are responsible for setting up extended testing time in D2L.

ODSS is available to instructors and students to consult about unique circumstances.

I currently have a note-taker assigned in my in-person class. Now that class is online, will I still receive a copy of the notes?

Once you have learned from your instructor how they will adapt the course for virtual instruction, please let ODSS know if you would like to continue receiving notes.

You may find that you no longer need a note-taker due to the course design changes. For example, lectures that are prerecorded videos can be watched at your own pace, and often will have transcripts or closed-captioning available. On the other hand, some instructors may still opt for scheduled class meetings with real-time communication using Zoom.

Regardless of your decision to continue receiving notes, all established note-takers will receive compensation for their notes.

Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements will be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Please contact your instructors to discuss any additional barriers presented by changes to the course format. Let ODSS know if you need any assistance right away.

With the switch to all-virtual instruction, I anticipate barriers and would like to request new accommodations. What are my next steps?

If you are not currently registered with ODSS, please use the initial accomadtion request form to disclose disability and request accommodations.

If you are a SLDS-registered student, please contact ODSS either by scheduling an appointment through Accommodate, or reaching out via email or phone.

As I am adapting my course materials for virtual instruction, what should I be considering with regards to disability access? How do I best support my students?

We acknowledge the significant effort required to quickly adapt your courses to online instruction. We want to collaborate with you to ensure that access for students with disabilities is maintained through this transition. Some students may encounter disability-related barriers with online instruction or assessment (e.g. students who use assistive technology, students with medical limitations on screen usage). ODSS staff are available for consultation regarding best practices and accessibility. (Phone: 570-484-2665 or 2454; Email: disability_services@lockhaven.edu)

If you have students in your course who are utilizing accessible media, please notify ODSS of any added materials by contacting us.

Below are some tips to keep in mind as you are creating virtual course content (adapted from DO-IT at University of Washington):

  • Use clear, consistent layouts and organization schemes for presenting content, and make instructions and expectations clear for activities, projects, and assigned reading.
  • Offer outlines, scaffolding tools, and adequate opportunities for practice to help students learn.
  • When selecting new materials, try to find videos that are already captioned, and articles that are available in a text-searchable format (meaning you can highlight and search the text within the document; click here for an example).
  • Images can be made accessible to blind and low-vision students by providing captions or inserting alt text into the image. Use large, bold fonts on uncluttered pages with plain backgrounds and color combinations that are high contrast.
  • Provide flexibility and understanding as this experience may cause disruption to the student’s home life and available resources – which may negatively impact a student’s disability symptoms.

For more tips:

How will exam accommodations work? Will ODSS proctor online exams?

Extended time on exams as an accommodation generally only applies to traditional, time-limited exams. If you decide to offer alternative means of assessment (e.g. essays, non-timed exams, discussions, project work), then a student’s extended time may no longer be applicable. We encourage you to speak with registered students if that is the case.

ODSS will not be proctoring exams on campus while the University’s instruction remains online only. Exams should be administered online or through other remote assessment methods by faculty, but ODSS is available to discuss particular situations if needed. Faculty are responsible for setting up extended testing time in D2L or any other online exam platforms. Please view this tutorial by Jan Bottorf to learn how to set extended test time within D2L for any exams you are giving online:

Jan Bottorf Tutorial

Please communicate with your students to discuss their exam accommodations in your courses.

How do I give students their extended time for online quizzes/exams?

Prior to making time allotment adjustments, please confirm how much extended time each of your students should get for their quizzes/exams. You can view the extended time multipliers (1.5x, 2x, etc.) for ALL of your students by following these steps (below) to log into the Accommodate system. You can also confirm an individual student’s extended time multiplier by checking their Course Accessibility Letter email or contacting ODSS.

How Do I Access Accommodations in the Course List?
  1. Log in to Accommodate using the How to Log in to Accommodate instructions.
  2. Click on the Courses tab in the sidebar and then click the Course Catalog tab at the top of the page.
  3. From the Semester dropdown menu, select the current semester and then click on the
  4. Apply Search button. The page will reload and you will see all of the courses you arescheduled to teach in that semester.
  5. To view accommodations, click on the title of the course and then click the Enrolled Students tab at the top of the page.
  6. If a student has accommodations, they will be listed under the student’s name next to Accommodations.
  7. Click on the Return to list (Course) at the top of your screen to return to your course list and view accommodations in other courses.
Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements should be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Students with Flexibility agreements should be contacting you to discuss any additional barriers, if any, presented by changes to the course format. ODSS is available to instructors and students to consult.

Adapted from Ohio State University’s Disability Services webpage.

LHU Foundation Scholarships

I applied for an LHU Foundation Scholarship. Have they been awarded?

Yes, LHU Foundation Scholarships have been awarded. Students were notified both by email and mail.

Other Questions

What if I have an urgent question that is not on this list?

Please email update@lockhaven.edu or call call 570-484-2027 (M-F 8-4 pm)

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