+ Have there been any diagnosed cases of COVID-19 at Lock Haven University?
No. To date, there are no known cases of novel coronavirus at Lock Haven University.
+ Is LHU open for business?
LHU offices continue to respond to email and answer calls Monday-Friday from 8-4 pm,
Monday-Friday. However, to support social distancing efforts, we are not meeting face-to-face.
Planning for the Future
+ What is the plan for the fall semester?
President Pignatello has assembled seven working groups to discuss recommendations
for the fall semester.
The group topics include: Public Health Safety; Campus Operations; Distance Education;
Faculty Instruction and Scheduling Flexibility; Athletics; Financial and Pricing Impact;
Student Support Services. The groups are comprised of faculty, staff, administration,
students, and community representatives. We hope to provide additional details in
mid to late-June.
+ CARES Act: Higher Education Emergency Relief Fund Info
Students have been automatically awarded with CARES Act funding based on their Expected
Family Contribution (EFC). For additional information, visit our types of financial aid page.
Yes. New hours are Wednesdays from 1:00pm-5:00 pm. Donations may be dropped off between
11:30 am-5 pm.
+ I am new to D2L and Zoom. How can I learn how to use them?
Log in to D2L and look for the D2L Student Video Tutorials course under Quicklinks
=> Self Registration
Inside this course, you will find tutorials on using D2L and information about using
You will also find the contact information for the 24x7 D2L Helpdesk.
Please review the available tutorials and then contact the D2L Helpdesk if you still
For help with content-specific issues such as due dates or content availability, please
contact your instructor directly.
+ Are students able to print items for class on campus?
Yes, the LHU Duplicating Department is happy to help students during this unusual
time. Their office is open Monday-Friday 8-4 pm.
Simply follow the instructions below:
Email the document you wish to have printed to email@example.com.
Put your name and course number in the Subject line of the email.
You will be notified via LHU email when your job is ready to be picked up. It will
be stacked and labeled in the enclosed area outside of the Duplicating Office. Hand
sanitizer will be available. Please maintain social distancing procedures when picking
up your print job.
+ What should I do if I am involved in Student Teaching, Clinical Placements, Internships,
**Update from PASSHE: the suspension of all in-person instruction includes experiential learning sites,
including professional placements, practica, internships, research internships, and
clinical rotations, unless the accrediting and/or licensing agency has issued superseding
guidance. Please contact your internship supervisor/program director for additional
+ Are Clearfield, Coudersport and Dixon Center open?
They will follow the same protocols as main campus.
+ Will the Testing Center be open?
The LHU Testing Center is closed until August 3, 2020. Some of our vendors are exploring
remote proctoring and more information will be available soon. If you are currently
scheduled for a test during this timeframe, please know that you will need to reschedule
or request a refund from your testing vendor (ATI, Pearson Vue, ETS). Questions may
be directed to Angie Hardy at firstname.lastname@example.org or 570-484-3131.
+ What is the status of face-to-face instruction and events through summer 2020?
Chancellor Greenstein recently directed all 14 PASSHE universities to cancel, postpone
or move to a remote delivery of all face-to-face instruction and events - both academic
and non-academic - that would have been scheduled through the summer 2020 months.
Please contact Ms. Susan Birdsey at email@example.com or 570-484-2479 to schedule an appointment. The counseling appointment format will
be through telemental health means, and will be conducted with either Zoom or phone
+ Are there any other resources if I am struggling to cope with everything going on?
The building itself is closed. Visit their website for additional information.
+ What if I have borrowed books or other items from the library?
If you have any library books, library laptops, or other library items, please DO
NOT worry about returning them on their original due dates. We are waiving late fees
during these next few weeks, and we have extended the due dates. Visit the library website for additional information.
+ I am a prospective student who was planning to visit campus, how does this affect
Please visit the Admissions website for information on virtual visitation options
or contact Admissions directly at firstname.lastname@example.org or 570-484-2027
ODSS & Virtual Instruction FAQ
+ Is the Office of Disability Services for Students (ODSS) open?
Yes, ODSS is still open Monday – Friday, 8 a.m. - 5 p.m. All drop-ins and student
appointments will be conducted via phone or virtually until further notice. ODSS will
not be proctoring exams on campus while virtual instruction is in place at LHU.
If you have a question or concern, we can be contacted through:
Appointments can be scheduled through Accommodate.
Log in through D2L > University Resources tab (top left of screen) > Accommodate >
Scheduled meetings will take place via telephone or video [Zoom or Skype]. When you
schedule an appointment, please indicate if you want a phone or video meeting. List
your phone number if you want a phone meeting. If you request a video meeting, I will
email you a Zoom link or discuss connecting via Skype.
• Phone: You can also call the office at 570-484-2665.
+ What happens now that exams are online? How do I get extended time for an online exam?
ODSS will not be proctoring exams while the University’s instruction remains online
only. Please communicate with your instructors to discuss your exam accommodations
in their courses.
Some instructors may opt for alternative assessments (e.g. essays, untimed exams)
which would not require exam accommodations.
If your instructor is creating online timed exams, please notify your instructor if
you will need extended time. Academic departments are responsible for setting up extended
testing time in D2L.
ODSS is available to instructors and students to consult about unique circumstances.
+ I currently have a note-taker assigned in my in-person class. Now that class is online,
will I still receive a copy of the notes?
Once you have learned from your instructor how they will adapt the course for virtual
instruction, please let ODSS know if you would like to continue receiving notes.
You may find that you no longer need a note-taker due to the course design changes.
For example, lectures that are prerecorded videos can be watched at your own pace,
and often will have transcripts or closed-captioning available. On the other hand,
some instructors may still opt for scheduled class meetings with real-time communication
Regardless of your decision to continue receiving notes, all established note-takers
will receive compensation for their notes.
+ Does this affect Flexible Attendance and Deadline Modification Agreements?
Completed agreements will be honored, though reasonable modifications to the structure
of the agreements may be needed with the shift to online instruction. Please contact
your instructors to discuss any additional barriers presented by changes to the course
format. Let ODSS know if you need any assistance right away.
+ With the switch to all-virtual instruction, I anticipate barriers and would like to
request new accommodations. What are my next steps?
If you are a SLDS-registered student, please contact ODSS either by scheduling an
appointment through Accommodate, or reaching out via email or phone.
+ As I am adapting my course materials for virtual instruction, what should I be considering
with regards to disability access? How do I best support my students?
We acknowledge the significant effort required to quickly adapt your courses to online
instruction. We want to collaborate with you to ensure that access for students with
disabilities is maintained through this transition. Some students may encounter disability-related
barriers with online instruction or assessment (e.g. students who use assistive technology,
students with medical limitations on screen usage). ODSS staff are available for consultation
regarding best practices and accessibility. (Phone: 570-484-2665 or 2454; Email: email@example.com)
If you have students in your course who are utilizing accessible media, please notify
ODSS of any added materials by contacting us.
Use clear, consistent layouts and organization schemes for presenting content, and
make instructions and expectations clear for activities, projects, and assigned reading.
Offer outlines, scaffolding tools, and adequate opportunities for practice to help
When selecting new materials, try to find videos that are already captioned, and articles
that are available in a text-searchable format (meaning you can highlight and search
the text within the document; click here for an example).
Images can be made accessible to blind and low-vision students by providing captions
or inserting alt text into the image. Use large, bold fonts on uncluttered pages with
plain backgrounds and color combinations that are high contrast.
Provide flexibility and understanding as this experience may cause disruption to the
student’s home life and available resources – which may negatively impact a student’s
+ How will exam accommodations work? Will ODSS proctor online exams?
Extended time on exams as an accommodation generally only applies to traditional,
time-limited exams. If you decide to offer alternative means of assessment (e.g. essays,
non-timed exams, discussions, project work), then a student’s extended time may no
longer be applicable. We encourage you to speak with registered students if that is
ODSS will not be proctoring exams on campus while the University’s instruction remains
online only. Exams should be administered online or through other remote assessment
methods by faculty, but ODSS is available to discuss particular situations if needed.
Faculty are responsible for setting up extended testing time in D2L or any other online
exam platforms. Please view this tutorial by Jan Bottorf to learn how to set extended
test time within D2L for any exams you are giving online:
Please communicate with your students to discuss their exam accommodations in your
+ How do I give students their extended time for online quizzes/exams?
Prior to making time allotment adjustments, please confirm how much extended time
each of your students should get for their quizzes/exams. You can view the extended
time multipliers (1.5x, 2x, etc.) for ALL of your students by following these steps
(below) to log into the Accommodate system. You can also confirm an individual student’s
extended time multiplier by checking their Course Accessibility Letter email or contacting
+ How Do I Access Accommodations in the Course List?
Log in to Accommodate using the How to Log in to Accommodate instructions.
Click on the Courses tab in the sidebar and then click the Course Catalog tab at the
top of the page.
From the Semester dropdown menu, select the current semester and then click on the
Apply Search button. The page will reload and you will see all of the courses you
arescheduled to teach in that semester.
To view accommodations, click on the title of the course and then click the Enrolled
Students tab at the top of the page.
If a student has accommodations, they will be listed under the student’s name next
Click on the Return to list (Course) at the top of your screen to return to your course
list and view accommodations in other courses.
+ Does this affect Flexible Attendance and Deadline Modification Agreements?
Completed agreements should be honored, though reasonable modifications to the structure
of the agreements may be needed with the shift to online instruction. Students with
Flexibility agreements should be contacting you to discuss any additional barriers,
if any, presented by changes to the course format. ODSS is available to instructors
and students to consult.
Adapted from Ohio State University’s Disability Services webpage.
LHU Foundation Scholarships
+ I applied for an LHU Foundation Scholarship. Have they been awarded?
Yes, LHU Foundation Scholarships have been awarded. Students were notified both by
email and mail.
+ What if I have an urgent question that is not on this list?